Customer Service: Refund and Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our official policies regarding returns, exchanges, and custom orders below.

Returns & Exchanges

Standard Items: In-stock products may be returned or exchanged within 14 days of purchase, provided they are unused and in their original condition.

Shipping Items: The customer will be responsible for paying shipping costs for returned products.

Special & Custom Orders

Cancellation Window: Custom orders can be canceled at no charge within three (3) days of placement.

Late Cancellations: Cancellations made beyond this three-day period are subject to a 20% restocking fee.

Refunds

Original Payment: Refunds are gladly issued to the original payment method. A valid ID is required for processing in-store.

Store Credit: If your original payment method is unavailable, we will issue store credit. Store credit never expires.

Check refunds on cash and check payments will be made no sooner than 10 days after deposit and issued from the corporate office.

Non-Returnable & Non-Refundable Items

The following items and fees are completely ineligible for a return, exchange, or refund:

Credit card processing fees
Shipping and handling fees
Completed on-site work or services
Grills or fire items that have been used
Clearance, discontinued, & “as-is” items
Products beyond the 14-day return period

Manufacturer’s Warranty and Exclusions

Most products sold by Green Acres Outdoor Living come with a limited warranty provided by the manufacturer for residential and commercial use. Warranties vary by manufacturer, a copy of the warranty relevant to the purchased product is available upon request. To begin a warranty claim, click the button below. Please retain your original receipt for any warranty claims.

Other than the manufacturer’s limited warranty, there are no other warranties given with the products. Green Acres Outdoor Living makes no warranty of any kind concerning the products, express or implied.

If a product arrives with visible manufacturer defects, we will work with the manufacturer to procure replacement parts or in some cases replacement of the entire product if necessary (please refer to the manufacturer’s warranty for the product that was purchased).